Thank you for shopping with oakmsora.shop. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.
Return Eligibility
- Items may be returned within 30 days of delivery.
- Returned products must be unused, in their original condition, and include all original packaging and accessories.
- Products showing signs of misuse, damage, or excessive wear may not be eligible for a refund.
Return Process
To initiate a return, please contact our customer support team at support@oakmsora.shop.
Please include:
- Your order number.
- The item(s) you wish to return.
- The reason for the return.
Our support team will provide return instructions after reviewing your request.
Inspection and Approval
Once your returned item is received, it will be inspected to verify that it meets the return eligibility requirements. After the inspection is completed, you will be notified of the approval or rejection of your refund request.
Refunds
- Approved refunds will be issued to the original payment method.
- Refunds are typically completed within 3 business days after approval.
- Depending on your financial institution, the time required for the refunded amount to appear in your account may vary.
Exchanges
If you receive an item that is damaged, defective, or incorrect, please contact our customer support team as soon as possible. We will work with you to provide an appropriate resolution.
Non-Returnable Items
The following items are not eligible for return:
- Products that have been used, damaged, or altered after delivery.
- Items returned without sufficient proof of purchase.
- Products that are returned beyond the applicable return period.
Shipping Costs
If the return is the result of our error, such as receiving an incorrect or defective item, we will provide an appropriate solution regarding return shipping.
For returns requested for other reasons, the customer may be responsible for applicable return shipping costs unless otherwise required by law.
Clearance Notice
Please Note: Due to ongoing financial losses, the merchant has decided to conduct a clearance sale at a loss. Clearance pricing does not affect your rights under this Return & Refund Policy. Eligible products may still be returned within 30 days, and approved refunds will be processed within 3 business days.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: support@oakmsora.shop